To guarantee long-term use of our products, we recommend that you carefully follow the instructions provided in the care card with each product. However, if you are not satisfied with your purchase, we would be glad to offer you a refund or an exchange.

If the product you received is faulty or not as you ordered, please inform us via email at care@trends-alley.com.au. Trends Alley offers a free returns period of 30 days after the receipt of the order. We will gladly pay your money back or replace the product, no questions asked. Simply follow the steps below:

• Please mention your order number in your email and details of the fault.
• Courier the goods back to us. Once received, we will send you an email confirmation.
• In case of a refund, we’ll pay you back according to your initial purchase method. Depending on your banking service provider, it may take a few days for the credit to show in your account.
• In case of an exchange, we’ll send the replacement product to you within seven working days.

We shall bear standard shipping costs for the exchange/return of faulty products. All you have to do is email us a copy of the courier slip showing the charges, and we will adjust it in your account.